Posts Tagged ‘Circuit City’

HP notebooks a joke.. saved by the warrenty!

HP Laptop -From Google Images-

 

Three years ago I purchased a HP Pavillion 6000 series Laptop. I purchased this for my education and to have a computer that will last me through 4 years of school. I did a great deal of research at the time into which computer would be best for me to purchase. 

I finally decided to buy a laptop from Circuit city. There were many different factors that went into this. The main reason was that they offered a service called Fire Dog that would allow for a 4 year warranty with the laptop. If ANYTHING went wrong with the laptop they assured me they would fix it free of charge! This would even cover if you were in the dorm and accidently spilled some beverage all over the computer ruining the computer they would fix it. This cost at the time about $380.00. I also liked the display of computers that they had at the store and got the computer that was right for me. The up front cost of this worried me about a warranty for a computer. I wanted to make sure though that I would have a computer that worked for 4 years and get me through college! 

Did I ever know how much this warranty would come through. Since I have had this computer I have sent this computer in ten or more times! I have sent the computer in every summer with a list of problems that would occur during the school year. Many of them were issues that I would put up with and deal with on a daily basis. This was because I needed my computer for school work and was unable to send it for repair. I have not been able to go a 3 month Period without something being wrong with the laptop.  Each summer I realize how valuable the warranty is at the same time how bad the HP is. 

From Google Images

 

I have had trouble with the HP Laptop 3 times in the last month. I have sent it in for repair each time, it has seem to be routine for me to not have my laptop over the summer months. Recently I took my laptop into the local RadioShack in Braintree, MA. Since Circuit City shut down Radio Shack has took over the warranties and repairs for them. They took a week and a half to send it out because they did not have the right box and had to wait for it to come into the store. Thus have been without my laptop since late May! Due to sending it in for multiple problems that always seem to pop up.  

I spoke with the warranty company today about the replacement of the unit and they have determined that with all they have paid for my repairs, parts, shipping, etc.. that a replacement would be fitting. I am glad to hear this for it’s a relief to know I may not have to fight with my HP laptop anymore!
Needless to say this is not just a rant and does apply to consumer behavior.  More and more times recently I realize that companies are offering extended warranties for their products. This is more than just the typical 1 year limited warranty on most products. They may be expensive up front, but in the long run can save you a bunch of money. I have had my motherboard replaced 4 times on my laptop causing fees enough to buy at least 2 new laptops. These fees have not been on my shoulder but on Circuit City who I purchased the 4 year warranty from when purchasing the computer. HP will no longer help me out but because of the extended warranty I have been in luck.

So next time you purchase something you think a warranty is too much up front it can save a lot of money and provide a much-needed assurance that you will have repairs to product issues. It may take some tedious work of calling in and sending the product in for repair. In the long run it will be worth the investment.

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